Q：What is your return policy?

We cannot accept returns for orders.

We accept returns only in cases of our fault. Please contact us before returning any items.

Additionally, please note that we cannot accept returns in the following cases:

• More than 5 days have passed since the arrival of the product.

• The product has been used.

• The product's tag has been removed.

• The product has scratches, stains, or damages other than initial defects.

• Customer preference (such as mismatched expectations or incorrect sizing).

Q：I received the damaged/wrong items.

We're sorry to hear this has happened with your order!

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Q：If there is any issue with the product, where should I contact?

Please contact us by clicking 'Inquiries about your order' at the bottom of the order confirmation email or the product shipment notification email. Please note that the return period is within 5 days after the product arrives.

◆Shipping

Q：How much does shipping cost?

International Shipping costs 3,500yen.

Please note this shipping fee does not include any import taxes and/or customs duties.

Q：Does SOY TEN APPAREL cover duties?

SOY TEN APPAREL does not cover taxes or duties for international shipping. The customer is responsible for any import fees required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.

Q：Where does SOY TEN APPAREL ship?

We ship to anywhere in Japan from our warehouse in Tokyo.

We can also ship to Australia, but it's kinda expensive.

Q：If I purchase multiple items, will they be shipped together?

We typically deliver all items in a multiple product order together. However, your order may be subject to split shipment due to the available stock of your items and/or to allow us to process and deliver your order more efficiently. 

◆Payment

Q：What payment options are available for international shipping?

We accept the following payment options: amazon pay,  PayPal.

◆Product

Q：How can I find out more information about a product?

You can learn about all of our products on their individual product pages.

If you have additional questions about a specific product, please contact us.

Q：The item I want is sold out, is there anything I can do?

We try to keep items in stock year-round. For our seasonal items, we cannot guarantee they will be restocked.

We update information on our official instagram (@soyten_apparel）, please check it.