Thank you for visiting SOY TEN APPAREL.
While we also provide this information on other pages, it is important, so please be sure to read it before making a purchase.

【Domestic Shipping】
◆We will ship within 5 business days after confirming receipt of payment.
◆Most orders are delivered within 2-3 business days from when they are shipped.Please note that there is a possibility of delay in delivery due to bad weather.
◆Free shipping for purchases over ¥10,000.
◆ Standard Shipping: ¥500
◆If you place separate orders, it is possible to combine them, but shipping fees will be charged for each transaction. We appreciate your understanding.
◆If you do not receive your order within the specified period after shipping, the items will be returned to us. Please note that if you wish to have the items redelivered after they are returned to us, you will be responsible for the round-trip redelivery costs.

【Payment】
◆We accept the following payment options: Visa, Master, Amex, JCB, Pay ID, amazon pay, Convenience store payment, Bank transfer, d払い, auかんたん決済, ソフトバンク・Ymobileまとめて支払い.
◆Please note that additional payment processing fees may apply depending on your selection.

【Returens & Refunds】
◆Please note that the cancellation after payment is not accepted.
◆There will be a restock fee for full refunds.
◆We cannot be responsible for lost or stolen packages after the courier has delivered the item to the final destination.
◆We accept returns only in cases of our fault. Please contact us before returning any items.
Additionally, please note that we cannot accept returns in the following cases:
More than 5 days have passed since the arrival of the product.
The product has been used.
The product's tag has been removed.
The product has scratches, stains, or damages other than initial defects.
Customer preference (such as mismatched expectations or incorrect sizing).

【Australian Shipping】
◆We will ship within 5 business days after confirming receipt of payment.
◆Most orders are delivered within 7-14 business days from when they are shipped.Please note that there is a possibility of delay in delivery due to bad weather.
◆Shipping fees are extra.￥3,500（JPY）
◆ The customer is responsible for any import fees required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.
◆If you place separate orders, it is possible to combine them, but shipping fees will be charged for each transaction. We appreciate your understanding.
◆If you do not receive your order within the specified period after shipping, the items will be returned to us. Please note that if you wish to have the items redelivered after they are returned to us, you will be responsible for the round-trip redelivery costs.
◆We accept the following payment options: amazon pay, PayPal.



!!! Please ensure you have entered the correct shipping address, which cannot be changed after placing an order. Please note an order cannot be canceled or modified once placed.
All items will be dispatched within 5 business days. The delivery time is approximate and does not account for shipping delays. Due to exceptionally high demand, please note that there may be a slight delay in dispatching orders. We are making every effort to dispatch orders within 5 business days. Thank you for your patience and understanding.
We cannot reroute packages or change the contents of your orders once they have been shipped. Please ensure your shipping details, personal information, and selected items are accurate during checkout.

By placing an order on our website, the customer acknowledges that they are placing an order for export from Japan. and accepts full responsibility of all related import taxes and/or customs duties fees. Upon shipping the order, SOY TEN APPAREL will select a shipping courier who will also act as the customs broker for the import of the package, as well as the collection of any customs duties and/or import taxes that are due. These fees are not related or covered by SOY TEN APPAREL. Any fees due at import are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. For additional information regarding import duties and customs fees, please contact your local customs office or tax agency.